A happy and satisfied
customer is a potential loyal customer.
We decrease customer support cost
by resolving customer issues effectively
and efficiently online, minimizing
customer frustration.
Promoters
Strengthen Customer Relationship
By providing real time human interaction,
you can turn a hit into business.
Paste a Live Help Chat button in all
your outgoing mails as E-mail signature
giving instant and easy access to
the targeted person to talk to one
of our customer care representatives
acting on behalf of your company.
24 hours x 7 days a week. Thus giving
him immediate satisfaction.
Key
Benefits for Customers
Live Chat Buttons pasted in all
your sent mails and also into the
web pages of your website which
of course supported by customer
care executives from Promoters help
your customers to resolve issues
instantly or get answers to any
urgent queries related to the content.
It gives instant and easy access
24hrs x 7days from any part of the
globe without hovering charges.
Many times a person calling on
the Telephonic Help Line is not
very comfortable with voice support
customer care executives as they
turn out to be either more/ less
word power confident than the caller.
This puts the caller short for words
developing in him a complex and
thus he leaves unsatisfied without
further questions. Here we must
say that we might be loosing a potential
would be customer/client. But on
the other hand this type of personality
is quite comfortable while chatting
on Live Chat Support
Sometimes departmental redirection
of voice calls can leave the caller
with heavy telephonic bill and the
frustration coming with its limitations.
Whereas Live Chat gives him the
flexibility of one to one instant
talk and the freedom to perform
other related tasks simultaneously
using the internet.
In an era of credit cards, how
about giving some Live Assistance
to the visitor while he submits
his card details on your website?
Not a bad idea, of course he will
thus be assured for a secure transaction.
Updates on company policies/product
launches or any frequent informative
changes can be easily manipulated
and explained to existing customers
without disturbing the present contents
of the website.
And how about getting to know
genuine email IDs while the visitors/customer’s
submit it to get the transcript
of the discussions mailed to them.
These can be used as an asset for
future promotional purposes.
Besides said that all, the mailed
live discussion transcripts to both
the parties prove to be of much
future commercial value to understand
the customer’s behavioral
and the company’s professional
attitude.
Thus
should we say that we have an effective
customer care strategy which converts
an inquiry for information into a
sale delivering tangible benefits
in the form of stronger relationship,
increased sales and valuable information?
Judge yourself.
Holding
the top position is more important than just being there for a brief period.
Look what successful large corporate houses are adding towards their customer
support relations to keep the stocks rolling "They put a smile on the
customers face by 24/7 instant help"
